{"id":6285,"date":"2022-11-17T11:45:35","date_gmt":"2022-11-17T11:45:35","guid":{"rendered":"https:\/\/art360.pt\/frequently-asked-questions\/"},"modified":"2023-06-21T10:39:56","modified_gmt":"2023-06-21T10:39:56","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/art360.pt\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to buy at art360<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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To buy from ART360 you need to create customer account and verify email after creation. If you already have an account, simply add the product to the cart and then choose your payment method. If Add Cart is not available, the work is no longer available for sale.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods does ART360 accept?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You can pay with ATM, Mbway, Credit Card, PayPal, Splitit and Cryptocurrencies.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will my credit card be charged?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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When you make a payment to ART360 we receive a pre-validation from your bank confirming that you have the required amount available in your account. If you have any questions, you can check with your bank to find out more.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the procedure after purchase?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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After making the purchase you will receive a notification in your email. Within 72 hours the shipment will be confirmed. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I negotiate the discount for a work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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The value is fixed. You can enjoy a 10% discount when buying works available in the Flash Sale.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it take for my order to be shipped?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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After confirmation, the order will be shipped, only in business days, within 48 to 72 hours. The shipping company will send you an email with the tracking number so that you can track your order.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there transportation and insurance costs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You can find the shipping cost on our Shipping Policy Page.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the shipping cost outside the European Union?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Shipping costs depend on the location and size of the piece. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes, you can cancel the order by e-mail before the work is sent. After shipment, the cancellation period begins 14 days after delivery. If the work was shipped, we are able to refund you only when the piece is returned to the artist in its original condition. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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All sales made through checkout have a 14-day return period if the description about the artwork on our page is significantly different. If it happens contact customer service: customerservice@p55.art <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I check the status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You will receive an email after you purchase that will confirm the shipment and include tracking information so you can follow the shipping status.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I guarantee the authenticity of a work of art?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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ART360 works only with professionals, either with the artists themselves or with galleries. We take pride in our partners and thoroughly evaluate sellers when they join our platform. In the rare case that you purchase an artwork that is not authentic, you can report the problem within 180 days of delivery of the artwork. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo the works come with a certificate?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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It is in the product description whether the works come with a certificate.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you buy artwork from private individuals?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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ART360 only works with professionals (artists and galleries) and we do not do consignments with private individuals.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the Flash Sale work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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The Flash Sale is a unique opportunity to be able to buy a piece of artwork at a discount immediately, without bidding and without batch disputes. At the end of the Flash Sale the price goes back up. Buy the artwork on the spot, without having to wait for it to finish.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I buy several works in the Flash Sale and enjoy the discount on all of them?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes, you can buy as many pieces as you want. You always enjoy the discount if the artworks are in the Flash Sale collection. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Since the Flash Sale is an exclusive opportunity, its duration is short term. On the ART360 page you can always find out until which date the Flash Sale is running.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does the Flash Sale last? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Since the Flash Sale is an exclusive opportunity, its duration is short term. On the ART360 page you can always find out until which date the Flash Sale is running.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo the works come with a frame?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You will find in the product description the information whether the work has a frame or not.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes ART360 offer recommendations and advice?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Our role is to help you find the perfect work of art for you. You can contact us through customer service to help you with your search. <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to offer a work of art as a gift. How can I do it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Offering a work is always a great idea, however it can be tricky to choose. You can offer a gift card for the person to enjoy, or tell us about your situation to help you make the best choice. After the work is delivered, you always have the option of returning the pieces within 14 days.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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